Terms of business
These are the terms we work to. They apply whenever we review a bid or write one for you, and they are written for business customers. When we quote for a piece of work, the quote and these terms together are our agreement.
1. Who we are
Tender Secure is a trading name of Max Cooper, a sole trader, of 6 Caledonian Street, Hebburn, NE31 1BY. "We" and "us" mean Tender Secure. "You" means the business we are working for.
2. What we do
- Free bid review. We read one bid you have already submitted, with the tender documents and any feedback, and send you a short written review. It is free and you are under no obligation to buy anything.
- Tender writing. We write the written answers for a tender you want to bid for, for a fixed fee agreed in writing before we start.
- Monthly support. For a monthly fee we watch for suitable tenders, keep your reusable answers up to date and write one tender each month. Further tenders in the same month are charged at the reduced rate shown on our website.
3. What we need from you
- The complete tender documents, and the information we ask for about your business, by the dates we agree.
- Accurate information. We write from what you tell us, and you are responsible for it being true.
- Your approval. You must read every answer and confirm it is accurate before the bid goes in.
- The price and the submission. You set your own price, complete any forms and declarations the buyer requires, and submit the bid under your own name before the deadline.
We will not include anything in a bid that we know to be untrue.
4. Fees and payment
- We give you a fixed fee in writing for each tender before any chargeable work starts.
- Half the fee is payable before we start and half when we deliver your answers.
- Monthly support is charged monthly in advance.
- Invoices are payable within 7 days.
- Our fee is for the work of writing the bid. It is the same whether or not the bid succeeds.
5. No guarantee of winning
We will write your answers with care, to the buyer's scoring criteria. We cannot promise any score or result. The outcome depends on your evidence, your price, the other bidders and the buyer's judgement.
6. Deadlines
We aim to deliver your answers at least two working days before the buyer's deadline, so you have time to check them. If the information we need arrives late or incomplete, we will tell you as soon as we can whether the deadline is still achievable.
7. Changes and cancellation
- If the tender changes. If the buyer changes the questions or the deadline, we will tell you if that affects the fee before doing further work.
- If you cancel a tender. You can cancel at any time by email. If we have started work, the first half of the fee is not refunded. If we have already delivered your answers, the full fee is due.
- If we cannot finish. If we are unable to complete the work for a reason that is not down to you, we will refund what you have paid for that tender.
- Monthly support. There is no minimum term. You can cancel at any time by email, and support ends at the end of the month you have paid for. A monthly tender you do not use is not carried over.
8. Confidentiality
We keep your documents, prices and business information confidential and use them only for your work. We never pass them to another contractor. We may work for other businesses in your trade, but we will not write for two clients bidding for the same contract.
9. How we prepare your bid
We use software tools to help us research and draft, and every answer is checked by a person before it reaches you. If a buyer asks you to declare how your bid was prepared, ask us and we will tell you exactly which tools were used, so that your declaration is accurate.
10. Who owns the work
Once you have paid for it, the written work is yours to use and reuse in future bids. We may reuse our general methods and know-how, but never your confidential information.
11. Our liability
We are responsible for doing the work with reasonable care and skill. We are not liable for a bid being unsuccessful, for loss of profit or contracts, or for losses caused by inaccurate information you gave us or by a bid being submitted late. Our total liability for any piece of work is limited to the fee you paid for it. Nothing in these terms limits liability that cannot be limited by law.
12. Your information
Our privacy notice explains how we handle personal information.
13. Law
These terms are governed by the law of England and Wales.